At Astro Globe (astroglobe.org), we strive to provide accurate and insightful astrological guidance to our users. However, we understand that certain situations may arise where you need to cancel or request a refund for our services. Below is our detailed refund and cancellation policy.
1. Consultation Services
- No Refund Policy: Once a consultation has been initiated or completed with an astrologer, no refunds will be provided under any circumstances.
- Pre-booked Consultations: If you have pre-booked a consultation and wish to cancel it, you may do so up to 24 hours prior to the scheduled appointment. Refunds for cancellations made within the allowed timeframe will be processed within 7-10 business days.
- Delayed Consultation: If the scheduled consultation is delayed due to technical issues on our side, we will reschedule the consultation at a mutually agreed time. No refunds will be provided for delayed consultations unless rescheduling is not possible.
2. Service Packages and Subscriptions
- No Refunds for Partially Used Services: Refunds are not applicable for any partially used services or subscription plans. For example, if you subscribe to a package and do not use all sessions, no refund will be provided for the remaining sessions.
- Full Refund for Cancellations Within 24 Hours: You may cancel your package or subscription within 24 hours of purchase to receive a full refund. After 24 hours, no refunds will be entertained.
3. Payment Discrepancies
- If any technical error occurs during the payment process, resulting in overpayment or duplicate charges, please contact us immediately. We will investigate and process refunds for any overcharges within 7-10 business days.
4. Refund Processing Time
- Refunds will typically be processed within 7-10 business days from the date of cancellation approval. However, this may vary depending on the payment method and your bank or payment provider’s policies.
5. Consultation Quality Concerns
- At Astro Globe, we prioritize the quality of our consultations. If you feel that the consultation was unsatisfactory due to technical issues, please reach out to our support team. We will review the case and may offer a rescheduled session if the concerns are valid. However, no refunds will be provided based on dissatisfaction with the astrological predictions or advice.
